price-match
Price Match Promise
press-check
Pre-Press Check
white-label
White Label Delivery
account-manager
Dedicated Account Manager
trade-customers
Trade Customers Only

Ordering

Monkey says...

Through this website (www.monkeybanners.co.uk) is the best way to order as all details are processed accurately and quickly. Alternatively, you can email us with your order to [email protected], though please be sure to include all details relating to banner sizes, finishes, quantities, artworks and delivery address etc.

Monkey says...

Monkey strives to have your order delivered to you within four working days from receiving your order, however during busy periods your order may take up to five working days to meet you. If your order is predicted to take longer than Monkey’s anticipated four working days Monkey will contact you at the time of order.

*Monkey’s four working day turnaround time is based on the customer supplying ‘print ready’ artwork.

Monkey says...

We offer an ‘Express Production’ service for an additional £25 + VAT. This service can be added to your order at the basket.

Please note, this service is not always available. For more information on this we would kindly ask if you could contact us prior to placing your order.

Monkey says...

Prices are based on fixed costing’s and low margins, we can’t offer discounts on orders. Sometimes, we may offer discounts on packs of products or as part of a marketing campaign – we would suggest signing up to our mailing list to ensure you don’t miss out.

Monkey says...

Yes, we’re 100% trade only.

Before gaining access to our pricing and ordering system, please register for a Trade Account with us by clicking here and a member of our team will review your application and get you set up.

Monkey says...

No, Monkey’s prices are displayed exclusive of VAT at the privileging rate of 20%.

Delivery

Monkey says...

Yes, simply put your desired delivery address in the ‘shipping address’ section at the checkout and we’ll sent your order direct to your customer so you don’t have the hassle.

Monkey says...

All of our orders are dispatched using a next working day delivery service provided by DPD.

*Deliveries to non UK Mainland address may take up to 3 working days to be delivered from dispatch.

Monkey says...

Yes, once we have dispatched your order, your consignment reference and tracking number will be provided in your ‘order dispatched’ email. We use DPD as our trusted courier.

You will receive a white label email from DPD with your 1 hour delivery slot on the day of your scheduled delivery. This email is free from all Monkey Banners branding.

You can track your parcel at any time by visiting DPD Local and entering your consignment reference.

Monkey says...

Delivery charges vary depending on item size, weight and part of the country it is being delivery to. Our system will automatically calculate the accurate delivery charge for your order and the time of generating your quote.

STANDARD DELIVERIES
Orders below 3m² £8.50
Orders Between 3m² & 10m² £12.50
Orders Between 10m² & 30m² £18.50
Orders over 30m² POA
Collections Free

 

TIMED DELIVERIES (plus the normal delivery charge)
Pre-9:30am Delivery £24.50
Pre-10:30am Delivery £14.50
Pre-Noon Delivery £4.50
Saturday Delivery POA

 

DELIVERY AREAS (plus the normal delivery charge)
Northern Ireland £20.00
Channel/Offshore Islands £20.00
Other Areas POA

 

For more information, please see our Delivery information page.

Monkey says...

Yes, all our consignments are sent out as plain label and show no mention of Monkey Banners.

No paperwork or delivery notes are included.

Monkey says...

Yes, you can collect from our main production facility in Blackpool, Lancashire. You can choose the ‘Collection from Blackpool’ option when going through our checkout process, but please bear in mind that some items cannot be collected, in which case we will advise you. For orders you are collecting from us, we will notify you once your order is ready to be collected. Please note that this may be at any point during the day.

Monkey says...

We do offer this service however; each delivery address requires its own order and delivery charge.

For more information on this please contact us prior to placing your order.

Billing and Payment

Monkey says...

For trade customers that do not have a credit account with us, payment is required at the time of placing your order.

 

For trade customers with a credit account, payment is required usually 28 days from date of invoice and are taken by Direct Debit. Invoices are sent out as emails shortly after delivery of your order. Account statements are sent as hard-copies in the post once per month. Late payment fees of £15 or %15 of the invoice value (whichever is greater) are applicable. We reserve the right to suspend or rescind credit accounts if our terms are not met.

Monkey says...

Payment via credit/debit cards. We also accept cheques, but please be aware that we cannot process orders until payment has been cleared. Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.

Monkey says...

You can apply for a credit account with us via the credit application page. Credit accounts and limits are granted or denied at our discretion and are subject to a credit check.

Monkey says...

Paid invoices are sent via email to trade customers that have already paid for their order. This will be sent shortly after your order has left our production facility. Customers with a credit account are sent invoices via email shortly after your order has left our production facility.

Monkey says...

Our accounts department can be contacted via email at: [email protected] alternatively you can contact our accounts department via phone: 01253 200180, Monday to Friday 8:00am to 17:00pm

Monkey says...

In the event of miss-production, faulty products or damage during delivery, we are able to resupply affected items. We do however require a photo of any items in question before we can resupply them. If items have been delivered and signed for as received in good condition and damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances out of our control, we are unable to offer reprints, replacements or refunds. In some cases we may recover the affected item before offering a reprint.

Artwork

Monkey says...

Artwork that has been supplied in an editable fashion, we may be able to make a minimal modification for you. However, substantial changes will require a studio fee of £30 + VAT.

Monkey says...

Due to the hundreds of large files we receive each day, we have a restriction on file size for attachments sent via email, so we kindly ask that you supply any artwork through our WeTransfer Upload Service. This ensures that we receive your artwork and prevents delays. Artwork sent via email can often cause delays with your order.

Monkey says...

No, we do not charge more for different designs.

Monkey says...

As standard eyelets are placed one every 2 foot. If you require a different distribution or specific placement of eyelets, that’s no problem at all – simply let us know what you need when you place your order.

Monkey says...

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed. Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our artwork requirements. If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales. With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.

Monkey says...

If you uploaded your artwork to us via WeTransfer the link will remain active for one month. Due to the hundreds of files we deal with each day, unfortunately we are unable to keep hold of artwork from previous orders.

Monkey

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