Our Customer Service Team are on hand to help between 9:00am and 17:00pm Monday to Friday! Dismiss

Ordering

Monkey says...

Through this website (www.monkeybanners.co.uk) is the best way to order as all details are processed accurately and quickly. Alternatively, you can email us with your order, though please be sure to include all details relating to banner sizes, finishes, quantities, artworks and delivery address etc.

Monkey says...

Monkey strives to have your order delivered to you within three working days from receiving your order, however during busy periods your order may take up to five working days to meet you. If your order is predicted to take longer than Monkey’s anticipated three working days Monkey will contact you at the time of order.

*Monkey’s three working day turnaround time is based on the customer supplying ‘print ready’ artwork.

Monkey says...

Sometimes we may be able to help in this bring your order forward onto the end of another print-run. Please note, this service is not always available and is subject to a charge. For more information on this we would kindly ask if you could contact us prior to placing your order.

Monkey says...

Prices are based on fixed costing’s and low margins, we can’t offer discounts on most orders. If however, you have an enquiry for a very large order (typically 100m2 and above), please let us know and we might be able to help you with a bespoke quote. Sometimes, we may offer discounts on packs of products or as part of a marketing campaign – we would suggest signing up to one of mailing to ensure you don’t miss out.

Monkey says...

No, you don’t need to be a trade a customer to order from Monkey!

Monkey says...

Yes, Monkey’s prices are displayed inclusive of VAT at the privileging rate of 20%.

Delivery

Monkey says...

Through this website (www.monkeybanners.co.uk) is the best way to order as all details are processed accurately and quickly. Alternatively, you can email us with your order, though please be sure to include all details relating to banner sizes, finishes, quantities, artworks and delivery address etc.

Monkey says...

All of our orders are dispatched using a next working day delivery service.

Monkey says...

Yes, once we have dispatched your order, your consignment reference and tracking number will be provided in your ‘order dispatched’ email. We use UK Mail as our trusted courier.

Monkey says...

Delivery charges vary depending on item size, weight and part of the country it is being delivery to. Our system will automatically calculate the accurate delivery charge for your order and the time of generating your quote.

For more information, please see our Delivery information page.

Monkey says...

Yes, all our consignments are sent out as plain label and show no mention of Creative Print North West Limited or Monkey Banners. No paperwork or delivery notes are included.

Monkey says...

Yes, you can collect from our main production facility in Blackpool, Lancashire. You can choose the ‘Click & Collect’ option when going through our checkout process, but please bear in mind that some items cannot be collected, in which case we will advise you. For orders you are collecting from us, we will notify you once your order is ready to be collected. Please note that this may be at any point during the day.

Monkey says...

We do offer this service however; each delivery address requires its own order and delivery charge.

Billing and Payment

Monkey says...

For full details, please refer to our order terms. For customers that do not have a credit account with us, payment is required before any artwork is processed or any production can begin. For customers with a credit account, payment is required usually 28 days from date of invoice. Invoices are sent out as emails shortly after delivery of your order. Account statements are sent as hard-copies in the post once per month. Late payment fees of £15 or %15 of the invoice value (whichever is greater) are applicable. We reserve the right to suspend or rescind credit accounts if our terms are not met.

Monkey says...

Payment via credit/debit cards and bank transfers. We also accept cheques, but please be aware that we cannot process orders until payment has been cleared. Orders from customers with a credit account will be automatically processed (subject to an agreed credit limit and any outstanding credit), then invoiced after the order has been delivered.

Monkey says...

You can apply for a credit account with us via the credit application page. Credit accounts and limits are granted or denied at our discretion and are subject to a credit check.

Monkey says...

Paid invoices are sent via email to customers that have already paid for their order. This will be sent shortly after approx. delivery date. Customers with a credit account are sent invoices via email shortly after approx. delivery date.

Monkey says...

Our accounts department can be contacted via email at: [email protected] alternatively you can contact our accounts department via phone: 0800 0236244, Monday to Friday 8:00am to 17:00pm

Monkey says...

In the event of miss-production, faulty products or damage during delivery, we are able to resupply affected items. We do however require a photo of any items in question before we can resupply them. If items have been delivered and signed for as received in good condition and damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances out of our control, we are unable to offer reprints, replacements or refunds. In some cases we may recover the affected item before offering a reprint.

Artwork

Monkey says...

Artwork that has been supplied in an editable fashion, we may be able to make a minimal modification for you. However, substantial changes will require a studio fee of £30.

Monkey says...

Due to the hundreds of large files we receive each day, we have a restriction on file size for attachments sent via email, so we kindly ask that you supply any artwork through our Upload Service. This ensures that we receive your artwork and prevents delays. Artwork sent via email can often cause delays with your order.

Monkey says...

No, we do not charge more for different designs.

Monkey says...

As standard eyelets are placed one every 2 foot. If you require a different distribution or specific placement of eyelets, that’s no problem at all – simply let us know what you need when you place your order.

Monkey says...

If artwork cannot be used to produce what has been ordered, we will advise you of this and request how you would like to proceed. Please note that we cannot be held responsible for issues contained in the supplied artwork itself such as spelling mistakes, grammatical errors, RGB colour mode, overprint, resolution, missing fonts and missing images. To avoid these issues, please ensure your artwork adheres to our artwork requirements. If an artwork size is different to the ordered size, the ordered size always takes precedence. This is due to the fact that artworks from our customers are supplied in a variety of scales. With subjective issues of quality such as image resolution, we will sometimes advise you if the quality is extremely low, though again, we cannot be held responsible if the artwork is supplied in such a manner and isn’t suitable for your needs.

Monkey says...

If you uploaded your artwork to us via WeTransfer the link will remain active for one month. Due to the hundreds of files we deal with each day, unfortunately we are unable to keep hold of artwork from previous orders.

Monkey

Complete our form below and we'll get straight back to you